ASK US ANYTHING

Available 8AM – 5PM business days, our skilled team is ready to answer your questions.

Please call xxx-xxx-xxxx for questions beyond what is addressed below.

 

Click Here

How do I reset my password?

Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.

How do I create an account?

Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.

How do I reset my password?

Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.

How do I reset my password?

Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.

How do I reset my password?

Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.

How do I reset my password?

Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.

How do I reset my password? Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.
How do I reset my password? Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.
How do I reset my password? Navigate to the sign-in page, and click on the “forgot my password” link. This will take you to a screen where you will input your email and get a new password in your email.
ALL FAQ

Where do I find the barcode? 

What should I do if I sent my kit to the lab before registering it? 

What should I do if I need additional supplies? 

How do I get my pets results? 

How do I print my pets lab results? 

Does my pets medical history affect their results? 

When will I receive their results? 

 

 

GENERAL QUESTIONS

Can I purchase a kit from someone else? My vet? In a store? 

Which tests are included in each package? 

Where can I purchase a BreedRightDX Test? 

How much does each test cost? 

Can I get a refund if I change my mind? 

Can I set up for recurring purchases? 

How accurate is the testing? 

How do I return my kit? 

How long do I have to collect my pets sample/complete the test? 

Does the kit expire? 

What is a surge pack? 

How soon can I expect to receive my kit after ordering? 

What shipping options are available? 

What happens to my sample at the lab? 

How do I track my order? 

How can I pay for the testing? 

GETTING STARTED

How do I get started? 

ACCOUNT & REGISTRATION

Where do I find the barcode? The barcode will appear on the box upon delivery. 

What should I do if I sent my kit to the lab before registering it? 

How do I create a BreedRightDX account? 

Why do I ned an account? 

Why do you need my pets demographic information? 

How do I register my kit? 

 How can I update my pets profile? 

How do I create a BreedRightDX account? 

Why do I ned an account? 

Why do you need my pets demographic information? 

How do I register my kit? 

COLLECTION PROCESS

How do I use the collection device? 

How do I know if I got enough of my pets saliva? 

When can I collect the saliva sample? Does food in their mouth matter? 

I am having trouble getting saliva from my pets mouth, what should I do? 

RESULTING QUESTIONS

How do I get my pets results? 

How do I print my pets lab results? 

Does my pets medical history affect their results? 

When will I receive their results? 

I’m concerned about my pets results, what should I do?

Will my pets prescription medications affect the results? 

Will a Vet contact me about my results? 

SECURITY & PRIVACY

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

CONTACTING THE LAB

Who is BreedRightDX?

How do I contact BreedRightDX? 

Visit the sign in page and click on the “forgot my password” button. This will direct you to a page to enter your email. Once you sumbit the form you will receive an email to reset your password. 

Visit the Sign in page, where you will click on the “create an account” link. This will redirect you to fill in the proper information. 

Once you receive your package, you may write your information on the back of the “How To Guide” provided. We will then manually input this data on our end. 

Activating your kit will allow us at the lab to process your samples and get your information in a timely manner.